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Keypads and Secured Products; eMerge Access Control Solutions; and, Access Control
and Gate Operators. Classes are held at the state-of-the-art training facility at Linear
Corporate headquarters in Carlsbad, Calif.; all classes are taught by Linear's technical
training team.
“Our on-site sessions are purposely designed to be extremely interactive, so customers
gain optimum value from them,” says Gary Baker, vice president of marketing at Linear.
“As such, we limit class sizes to eight people, and allow for personal interaction with the
instructors over meals, breaks and throughout the courses.”
New Webinar Option
This year, the company has added webinar training -- a new and convenient way for
customers to learn remotely. “We realize that our customers are not always able to
travel for class sessions,” explains Baker. “To best accommodate those who want to
learn but cannot attend in person, we have invested in this new, remote learning
program, with a live instructor and opportunity for questions.”
Linear customers also have the option for self-study -- training at their own pace using
the company’s online training courses, which include knowledge assessment tools.
When participants meet the requirements for satisfactory completion of any of the
training programs, they receive a certificate indicating the program title, the instructor,
and, where applicable, the number of CEU units earned.
Knowledge-Base Software on Linear Web Site
Linear’s Technical Support Group is implementing a web-based program that will
greatly benefit dealers, distributors, installers, and employees alike. The tool, Interspire
Knowledge Manager (Knowledge Base software), enables the technical support staff to
document an issue and provide answers to commonly-asked questions. The
information is then posted to the Knowledge Base section of the Linear web site
(http://www.linearcorp.com/faq/) for easy access to anyone who needs technical support
assistance.
“This program should cut down on technical support calls, and provide installers with
answers to time-sensitive questions without waiting on hold for technical support,”
stated David Waters, Linear’s manager of technical services. “It will also benefit all
Linear employees in answering technical questions as needed.”
For more information or to register for any of Linear’s training courses, visit
www.learnlinear.com. Or, contact a Technical Training Manager at (760) 421-1587.
About Linear LLC
Linear LLC is a pioneer in engineered radio frequency (RF) products and is a major
supplier of wireless residential security systems, access control, intercoms, garage door
operators, gate operators, short- and long-range radio remote controls, and personal
emergency reporting systems. In recent years the company, through acquisition, has
expanded into a wide range of consumer electronics, including whole-house audio/video
distribution systems, central vacuum systems, music/communications systems, speaker
systems, and structured wiring systems. For more information contact Linear LLC, 1950
Camino Vida Roble, Suite 150, Carlsbad, CA 92008, (760) 438-7000
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